Términos del servicio
Tree of Life Grocers
Last Updated: March 2026
OVERVIEW
Welcome to Tree of Life Grocers! The terms "we", "us", and "our" refer to Tree of Life Grocers. Tree of Life Grocers operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services").
Tree of Life Grocers is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, dispute procedures, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy:
https://treeoflifegrocers.com/policies/privacy-policy
If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose.
To use the Services, you may be asked to provide certain information such as your:
• Email address
• Billing information
• Payment information
• Shipping address
You represent and warrant that all information you provide is accurate, current, and complete.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
SECTION 2 — PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display accurate descriptions of products available in our store.
However, we do not guarantee that:
• Product descriptions are error-free
• Product packaging may not change from manufacturers
• Colors and images displayed online will match the physical product exactly
Product availability may change without notice.
We reserve the right to:
• Limit quantities purchased
• Refuse orders
• Discontinue products at any time
SECTION 3 — FOOD, HEALTH & PRODUCT DISCLAIMER
Some products sold by Tree of Life Grocers may include foods, supplements, herbs, or wellness products.
Customers acknowledge that:
• Products are not intended to diagnose, treat, cure, or prevent any disease unless explicitly stated by the manufacturer.
• Nutritional or wellness information is provided for informational purposes only.
• Customers should consult a licensed healthcare professional before using products for medical purposes.
Tree of Life Grocers does not provide medical advice.
Allergen information and ingredient details are provided by manufacturers and suppliers. Customers with allergies or dietary restrictions should review product labels carefully.
SECTION 4 — SUPPLIER LIABILITY & PRODUCT SOURCING
Tree of Life Grocers sources certain products from third-party manufacturers, wholesalers, and suppliers.
These suppliers are responsible for:
• Manufacturing
• Formulation
• Product safety
• Labeling compliance
• Regulatory compliance
Tree of Life Grocers does not manufacture the majority of products offered on this website.
By purchasing from our store, customers acknowledge that:
• Product ingredients and manufacturing processes are determined by the original manufacturer
• Tree of Life Grocers relies on supplier documentation and certifications
• Any claims relating to product defects, contamination, or formulation may be directed to the manufacturer where applicable
Tree of Life Grocers reserves the right to cooperate with manufacturers, distributors, regulators, and insurers when investigating product-related claims.
FOOD SAFETY & ALLERGEN DISCLAIMER
Tree of Life Grocers sells packaged food, grocery products, herbs, and wellness items sourced from third-party manufacturers.
Customers acknowledge that:
• Ingredient lists and allergen information are provided by manufacturers
• Product packaging and ingredient formulations may change without notice
• Customers with food allergies or dietary restrictions must review product labels before consumption
Tree of Life Grocers is not responsible for allergic reactions or health conditions resulting from customer use of products purchased through our store.
Customers with allergies should consult product packaging and manufacturer information before consuming any food products.
Any health or nutritional information provided on our website is for informational purposes only and is not intended as medical advice.
SECTION 5 — ORDERS AND ORDER ACCEPTANCE
When you place an order, you are making an offer to purchase.
Orders are not accepted until payment has been successfully processed and the order is confirmed.
Tree of Life Grocers reserves the right to:
• Refuse or cancel any order
• Limit quantities
• Cancel orders suspected of fraud or abuse
Orders cannot be guaranteed to be canceled after submission.
All purchases are subject to our Refund Policy:
https://treeoflifegrocers.com/policies/refund-policy
SECTION 6 — PRICES AND BILLING
Prices are subject to change without notice.
Posted prices may not include:
• Taxes
• Shipping fees
• Customs duties
• Import taxes
You agree to provide current, accurate billing and payment information.
You represent that:
• You are authorized to use the payment method provided
• Charges will be honored by your payment provider
SECTION 7 — PAYMENT FRAUD & CHARGEBACK POLICY
Tree of Life Grocers actively monitors transactions for fraudulent activity.
Orders suspected of fraud may be:
• Delayed
• Canceled
• Reported to payment processors or fraud monitoring services
Customers agree that initiating a fraudulent chargeback after receiving a product may result in:
• Permanent account suspension
• Legal collection efforts
• Reporting to payment fraud monitoring networks
Tree of Life Grocers reserves the right to review and cancel any order that appears suspicious, fraudulent, or unauthorized.
Orders may be delayed or canceled if additional verification is required.
Customers agree that initiating a payment dispute or chargeback without first contacting Tree of Life Grocers to resolve the issue may be considered payment abuse.
If a chargeback is filed after a product has been delivered, Tree of Life Grocers reserves the right to:
• submit delivery confirmation and order documentation to the payment processor
• dispute the chargeback with the issuing bank
• restrict or terminate the customer’s account
We encourage customers to contact our support team before initiating payment disputes.
SECTION 8 — SHIPPING AND DELIVERY
Shipping times are estimates only.
Tree of Life Grocers is not responsible for delays caused by:
• Shipping carriers
• Weather events
• Customs inspections
• High shipping volumes
• Natural disasters or other events outside our control
Once a shipment is transferred to the carrier, risk of loss transfers to the customer.
Customers are responsible for providing accurate shipping addresses.
We are not responsible for deliveries made to incorrectly provided addresses.
SECTION 9 — SHIPPING PROTECTION & DELIVERY RESPONSIBILITY
Optional shipping protection may be offered at checkout.
Customers who decline shipping protection acknowledge that:
• Tree of Life Grocers is not responsible for packages lost or stolen after carrier delivery confirmation
• Claims may need to be filed with the shipping carrier
Shipping protection may cover:
• Lost packages
• Damaged packages
• Confirmed delivery issues
SECTION 10 — INTERNATIONAL SHIPPING, CUSTOMS & IMPORT DUTIES
Orders shipped outside the United States may be subject to:
• Import duties
• Customs fees
• VAT
• Local taxes
Customers are solely responsible for:
• Customs duties
• Import taxes
• Customs clearance procedures
Tree of Life Grocers has no control over these charges.
If a shipment is refused due to unpaid customs fees, the order may not be eligible for refund unless successfully returned to us.
Shipping and customs fees may be deducted from any refund.
SECTION 11 — INTELLECTUAL PROPERTY
All content on this website, including:
• Text
• Images
• Logos
• Product descriptions
• Graphics
• Videos
is the property of Tree of Life Grocers or its licensors and protected under intellectual property laws.
Unauthorized use of content may violate copyright and trademark laws.
SECTION 12 — OPTIONAL TOOLS
Our Services may include third-party tools or integrations.
We provide access to these tools "as is" without warranties.
We are not responsible for third-party tools or services.
SECTION 13 — THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the content or practices of third-party websites.
Customers should review third-party policies before engaging with those services.
SECTION 14 — RELATIONSHIP WITH SHOPIFY
Our store is hosted by Shopify.
However, all sales transactions occur directly between the customer and Tree of Life Grocers.
Shopify is not responsible for any transactions, disputes, or product claims.
SECTION 15 — PROHIBITED USES
You may not use the Services:
• For unlawful activities
• To violate intellectual property rights
• To distribute malware
• To scrape or collect data from our website
• To interfere with the functionality of the Services
Violation of these rules may result in account termination.
SECTION 16 — DISCLAIMER OF WARRANTIES
All Services and products are provided "as is" and "as available."
Tree of Life Grocers makes no warranties regarding:
• Product suitability for specific purposes
• Uninterrupted website operation
• Error-free services
Some jurisdictions may not allow certain warranty limitations.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Tree of Life Grocers shall not be liable for:
• Indirect damages
• Lost profits
• Loss of data
• Consequential damages
Our total liability shall not exceed the amount paid by the customer for the product giving rise to the claim.
SECTION 18 — INDEMNIFICATION
You agree to indemnify and hold harmless Tree of Life Grocers and its affiliates from any claims resulting from:
• Your misuse of the Services
• Violation of these Terms
• Violation of third-party rights
SECTION 19 — TERMINATION
We may terminate your access to the Services at any time if you violate these Terms.
Certain provisions survive termination, including:
• Intellectual property rights
• Limitation of liability
• Indemnification provisions
SECTION 20 — GOVERNING LAW
These Terms shall be governed by the laws of the State of California, United States.
Any disputes shall be resolved in courts located in Los Angeles County, California.
SECTION 21 — CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time.
Updates will be posted on this page with the revised effective date.
Continued use of the Services constitutes acceptance of the updated Terms.
SECTION 22 — CONTACT INFORMATION
Questions about these Terms should be sent to:
Business Phone:
+1 (323) 770-5461
Mailing Address:
Attn: Mia Pruitt
355 South Grand Avenue
Suite 2450
Los Angeles, CA 90071
United States