Política de envío

Shipping Policy – Tree of Life Grocers

Last Updated: July 3, 2026

Thank you for shopping with Tree of Life Grocers. We appreciate your business and strive to provide a smooth, transparent, and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order with Tree of Life Grocers, you acknowledge and agree to the terms outlined below.

1. Shipping Locations

Tree of Life Grocers partners with carefully selected manufacturers, artisan bakeries, wholesalers, and suppliers throughout the United States using the Shopify Collective platform and other fulfillment partners.

Because products are fulfilled directly from their respective suppliers, shipping origins vary by product and supplier. Orders may ship from different warehouse or production locations depending on inventory availability.

Shipping availability is determined by each supplier. Some products may ship only within the United States, while others may be eligible for international delivery depending on the supplier's shipping capabilities.

Not every product can be shipped to every location.

2. Shopify Collective Fulfillment

Many products offered by Tree of Life Grocers are fulfilled through Shopify Collective.

Shopify Collective allows trusted suppliers to ship products directly to customers on our behalf. While Tree of Life Grocers carefully selects its suppliers, fulfillment, packaging, inventory management, and shipping operations are performed by the individual supplier responsible for your order.

Because of this fulfillment model:

• Products within the same order may ship separately.
• Multiple tracking numbers may be issued.
• Delivery dates may vary by supplier.
• Different carriers may be used for different products.
• Inventory availability is managed by each supplier.

Tree of Life Grocers acts as the retailer and customer service contact for your purchase while fulfillment is performed by our supplier network.

3. Order Processing

Orders generally begin processing within 1–2 business days after successful payment authorization.

Orders placed after business hours, on weekends, or on federal holidays begin processing on the next business day.

Order processing time is separate from shipping transit time.

During periods of increased demand—including holidays, seasonal promotions, product launches, supplier inventory updates, severe weather, labor shortages, or other unforeseen events—processing times may be extended.

Some handcrafted, baked-to-order, customized, specialty, or supplier-made products may require additional preparation time before shipment.

Tree of Life Grocers reserves the right to delay shipment when necessary to ensure product quality, inventory accuracy, fraud prevention, or supplier availability.

4. Shipping Transit Times

Estimated delivery times generally range between 1 and 21 business days depending on:

• Supplier processing times
• Product availability
• Shipping destination
• Carrier routing
• Weather conditions
• Seasonal shipping volume
• Customs processing (where applicable)

Estimated delivery dates are not guaranteed.

Tree of Life Grocers cannot guarantee delivery dates once a shipment has been accepted by the shipping carrier.

5. Shipping Carriers

Orders may be delivered using one or more of the following carriers:

• USPS
• UPS
• FedEx
• DHL
• Regional carriers
• Other carrier services selected by the supplier

Carrier selection is determined by the fulfillment supplier based upon package size, destination, shipping method, and carrier availability.

6. Shipment Verification & Fraud Prevention

To protect customers and prevent fraudulent claims, Tree of Life Grocers and its fulfillment partners may:

• Photograph products before shipment
• Photograph packaging before shipment
• Record package weight
• Verify shipping labels
• Record package dimensions
• Document shipment condition

This documentation may be used during investigations involving damaged shipments, lost packages, chargebacks, insurance claims, or fraudulent disputes.

7. Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking information may require up to 24–48 hours to become active after the carrier receives the package.

Customers are encouraged to monitor their shipment using the carrier's tracking system.

If your tracking information has not updated within 48 hours after receiving your shipping confirmation, please contact Tree of Life Grocers Customer Support.

Our team will gladly contact the supplier or shipping carrier on your behalf to obtain an updated shipping status.

Customer Support:
support@treeoflifegrocers.com

8. Incorrect Shipping Addresses

Customers are solely responsible for providing accurate shipping information during checkout.

Tree of Life Grocers is not responsible for shipments delayed, returned, lost, or misdelivered due to incorrect or incomplete addresses provided by the customer.

Once an order has entered fulfillment, address changes cannot be guaranteed.

9. Lost, Delayed or Missing Shipments

If your shipment appears delayed or lost, please contact Customer Support.

We will work directly with the fulfillment supplier and shipping carrier to investigate your shipment.

Carrier investigations may require several business days before a resolution is available.

Replacement shipments or refunds will be issued in accordance with our Shipping Protection coverage, carrier investigation results, supplier policies, and applicable law.

10. Damaged Shipments

If your package arrives damaged, notify us within 48 hours of delivery.

Please include:

• Order number
• Photos of the damaged item(s)
• Photos of all packaging
• Photos of the shipping label
• Photos showing the shipping box condition

Failure to provide documentation within 48 hours may limit available remedies.

11. Shipping Protection

Optional Shipping Protection may be offered during checkout.

Customers purchasing Shipping Protection may receive assistance for qualifying claims involving:

• Lost packages
• Carrier damage
• Certain shipping-related delivery issues

Customers declining Shipping Protection acknowledge that, to the fullest extent permitted by law, risk of loss transfers once the shipment has been accepted by the carrier.

Tree of Life Grocers will still assist customers with carrier investigations whenever reasonably possible.

12. Delivered Packages

Once a carrier marks a shipment as "Delivered," the order is considered successfully delivered.

If a package cannot be located after delivery confirmation, customers should:

• Verify the delivery address
• Check with household members
• Inspect surrounding areas
• Contact the carrier
• File a carrier investigation if appropriate

Tree of Life Grocers cannot guarantee reimbursement for packages confirmed delivered by the carrier.

13. Returns for Shipped Products

Due to health, food safety, and quality control requirements:

Food products, beverages, baked goods, chocolates, candies, gourmet gift baskets, snacks, and other consumable items are considered final sale and cannot be returned once shipped, except where required by applicable law or if the product arrives damaged or incorrect.

Returns are accepted only for eligible non-food merchandise in accordance with our Return & Refund Policy.

Eligible non-food returns:

• Must be requested within the applicable return window
• Must be unused
• Must be in original packaging
• Must be in resalable condition

Approved non-food returns are subject to a 20% restocking fee.

Original shipping charges are non-refundable unless required by law.

Customers are responsible for return shipping costs unless the return results from our error.

14. Supplier Responsibility

Tree of Life Grocers works with trusted third-party manufacturers, artisans, wholesalers, and Shopify Collective suppliers.

These suppliers remain solely responsible for:

• Manufacturing
• Product formulation
• Packaging
• Labeling
• Product safety compliance
• Inventory management
• Fulfillment operations

Tree of Life Grocers relies upon supplier-provided information and certifications when offering products for sale.

Although we carefully vet our suppliers, we cannot guarantee manufacturing practices or inventory availability.

15. International Shipping & EU Customers

Some suppliers may offer international shipping while others may only ship within the United States.

International shipping availability varies by supplier and product.

Customers are responsible for:

• Import duties
• Customs fees
• VAT
• Local taxes
• Customs clearance requirements

Tree of Life Grocers does not control these charges and cannot estimate their amount.

For customers located in the European Union (EU), applicable consumer rights under local law—including the EU Right of Withdrawal where required—may apply. However, exemptions under EU law may apply to certain goods, including perishable food products, customized items, and other products that are exempt from cancellation or return rights.

Customers are encouraged to review our EU Return Policy for additional information regarding eligible returns and cancellations.

Refused international shipments may have shipping charges, customs charges, and return shipping costs deducted from any eligible refund.

16. Limitation of Shipping Liability

To the fullest extent permitted by applicable law, Tree of Life Grocers shall not be liable for shipping delays caused by:

• Weather events
• Carrier disruptions
• Customs inspections
• Labor disputes
• Government actions
• Supply shortages
• Cybersecurity incidents
• Force majeure events
• Carrier routing changes
• Supplier fulfillment delays
• Inventory shortages
• Other circumstances beyond our reasonable control

17. Policy Updates

Tree of Life Grocers reserves the right to modify this Shipping Policy at any time without prior notice.

Updates become effective immediately upon publication.

Continued use of our website after changes constitutes acceptance of the revised policy.

Questions?

Customer Support
Tree of Life Grocers
Email: support@treeoflifegrocers.com
Website: https://treeoflifegrocers.com