Política de envío

Shipping Policy – Tree of Life Grocers

Last Updated: March 2026

Thank you for shopping with Tree of Life Grocers. This Shipping Policy outlines how orders are processed, shipped, and delivered. By placing an order with Tree of Life Grocers, you agree to the terms described in this policy.

1. Shipping Locations

All products sold by Tree of Life Grocers are shipped from within the United States.

At this time, we primarily ship to addresses located within the United States. If international shipping becomes available, additional customs and import policies may apply.

2. Order Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully completed.

Orders placed on weekends or federal holidays will be processed on the next available business day.

Order processing time is separate from shipping transit time.

Tree of Life Grocers reserves the right to extend processing times during periods of high order volume, holidays, or unforeseen operational disruptions.

3. Shipping Transit Time

Standard shipping delivery times typically range from 1–21 business days, depending on the shipping destination, carrier routing, and product availability.

Delivery estimates are not guaranteed and may vary due to factors beyond our control, including but not limited to:

• Carrier delays
• Weather conditions
• High shipping volume
• Customs inspections (if applicable)
• Natural disasters or other unforeseen disruptions

Tree of Life Grocers cannot guarantee delivery dates once a shipment has been transferred to the shipping carrier.

4. Shipping Carriers

Tree of Life Grocers partners with reputable carriers such as:

• USPS
• UPS
• FedEx

The shipping carrier used for your order may depend on the product type, package size, and delivery destination.

Carrier selection is determined at the time of fulfillment.

5. Shipment Documentation & Fraud Prevention

To protect our customers and our business from fraudulent claims, Tree of Life Grocers maintains internal shipping documentation procedures.

Prior to shipment, orders may be:

• Inspected for quality assurance
• Documented and photographed for condition verification
• Recorded with shipment weight and packaging details

This documentation may be used when investigating shipping claims, payment disputes, or fraudulent chargebacks.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to update after the shipment has been processed by the carrier.

Customers are responsible for monitoring their tracking information once the shipment has been dispatched.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Tree of Life Grocers is not responsible for orders that are delayed, lost, or delivered to the wrong address due to incorrect shipping information provided by the customer.

If an incorrect address is provided and the shipment has already been dispatched, Tree of Life Grocers cannot guarantee interception or rerouting of the package.

8. Lost or Delayed Shipments

If your order appears to be lost in transit or significantly delayed, please contact us so we can assist in investigating the shipment with the carrier.

Support inquiries can be sent to:

support@treeoflifegrocers.com

Carrier investigations may require additional time before a resolution can be determined.

9. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the damaged item
• Photos of the external packaging
• Photos of the shipping label

Failure to report damage within this timeframe may limit our ability to investigate the issue with the carrier.

10. Shipping Protection & Delivery Responsibility

Tree of Life Grocers offers optional Shipping Protection during checkout to protect customers against loss, theft, or damage during transit.

Customers who decline Shipping Protection acknowledge that:

• Tree of Life Grocers is not responsible for packages lost, stolen, or damaged after they have been transferred to the shipping carrier
• Claims related to lost or damaged packages may need to be filed directly with the carrier

Shipping Protection may provide coverage for:

• Lost packages
• Damaged shipments
• Delivery issues confirmed by the carrier

Customers are strongly encouraged to purchase Shipping Protection during checkout.

Once a shipment has been transferred to the shipping carrier, title and risk of loss transfer to the customer. Tree of Life Grocers is not responsible for delays, loss, theft, or damage that occurs after the carrier has taken possession of the shipment.

11. Carrier Delivery Confirmation

Once a shipment has been marked delivered by the shipping carrier, Tree of Life Grocers considers the order successfully delivered.

If a customer believes a delivered package has been stolen or misplaced, the customer should:

• Check the surrounding delivery area
• Contact the shipping carrier
• File a carrier investigation where applicable

Tree of Life Grocers cannot guarantee reimbursement for packages confirmed delivered by the carrier.

12. Supplier Liability & Product Sourcing

Tree of Life Grocers sources certain products from third-party manufacturers, wholesalers, and suppliers. These suppliers are responsible for the manufacturing, formulation, labeling, and regulatory compliance of the products they produce.

Tree of Life Grocers does not manufacture the majority of products offered on this website and therefore cannot guarantee the actions or omissions of third-party suppliers.

By purchasing from our store, customers acknowledge that:

• Product ingredients, materials, and manufacturing processes are determined by the original manufacturer
• Tree of Life Grocers relies on supplier documentation and certifications when offering products for sale
• Any claims related to manufacturing defects, contamination, or formulation may be directed to the manufacturer where applicable

Tree of Life Grocers reserves the right to cooperate with manufacturers and insurers when investigating product-related claims.

To the fullest extent permitted by law, Tree of Life Grocers’ total liability for any claim relating to a product or purchase shall not exceed the amount paid by the customer for the product giving rise to the claim.

13. International Shipping, Customs & Import Duties

If international shipping becomes available, orders shipped outside the United States may be subject to import duties, VAT, customs fees, and other local taxes imposed by the destination country.

Customers are solely responsible for:

• Customs duties or import taxes
• VAT or other local tax obligations
• Customs clearance procedures required by their country

Tree of Life Grocers has no control over these charges and cannot predict their amount.

If a shipment is refused by the customer due to unpaid duties or customs requirements, the order may not be eligible for a refund unless the package is successfully returned to us in its original condition.

Shipping fees, customs fees, and return shipping costs associated with refused shipments may be deducted from any applicable refund.

Orders shipped outside the United States may be subject to import duties, VAT, customs fees, and other local taxes imposed by the destination country.

Customers are solely responsible for:

• customs duties
• import taxes
• VAT or other local taxes
• customs clearance procedures required by their country

Tree of Life Grocers has no control over these charges and cannot predict their amount.

If a shipment is refused due to unpaid customs fees or import requirements, the order may not be eligible for a refund unless the package is successfully returned to us.