Privacy policy
Last updated: March 14, 2026
This Privacy Policy describes how Tree of Life Grocers collects, uses, and discloses your personal information when you visit or make a purchase from https://treeoflifegrocers.com (the "Site") or otherwise interact with our services.
Tree of Life Grocers operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Tree of Life Grocers is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card or payment card details, transaction details, payment confirmations, and related billing information. Payment information is processed securely by payment processors and is not stored directly on our servers.
Account information including usernames, passwords, security questions, preferences, and settings.
Transaction information including the items you view, place in your cart, purchase, return, exchange, or cancel.
Communications including the information you provide when contacting customer support.
Device information including browser type, IP address, device identifiers, and network information.
Usage information including how you interact with and navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you when you create an account, place an order, communicate with us, or otherwise provide personal information.
Automatically through the Services, including through cookies, analytics technologies, and device information when you visit our website.
From service providers who process information on our behalf to operate the Services.
From marketing partners, analytics providers, or other third parties who help support our business operations.
Cookies and Tracking Technologies
We and our service providers may use cookies, pixels, web beacons, and similar technologies to collect information about how you interact with the Services.
These technologies may be used to:
• remember your preferences and shopping cart
• analyze website traffic and performance
• improve website functionality
• measure marketing campaign effectiveness
• provide personalized advertisements
Third-party advertising and analytics providers may place cookies or tracking technologies on your device when you visit our website.
You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of the Services.
How We Use Your Personal Information
Depending on how you interact with our Services, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use personal information to process orders, fulfill purchases, ship products, process payments, manage accounts, facilitate returns or exchanges, provide recommendations, and improve customer experience.
Marketing and Advertising
We may send promotional communications via email, SMS, or postal mail and display advertisements based on browsing or purchasing activity. You may unsubscribe from marketing communications at any time.
Security and Fraud Prevention
We use personal information to detect fraud, authenticate accounts, secure payment transactions, investigate suspicious activity, and maintain the safety of our Services.
Communicating with You
We use personal information to respond to customer inquiries, provide support, and maintain communication regarding orders or account activity.
Legal Reasons
We may process personal information to comply with applicable laws, respond to legal requests, enforce policies, or protect the rights and safety of Tree of Life Grocers, our customers, and others.
Fraud Prevention and Transaction Monitoring
To protect our customers and our business, we may use automated systems and fraud detection tools to evaluate transactions for suspicious or fraudulent activity. Orders flagged as potentially fraudulent may be delayed, canceled, or require additional verification.
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate business purposes including:
Service Providers
We may share personal information with vendors that provide services such as payment processing, IT services, analytics, shipping, fulfillment, cloud storage, or customer support.
Marketing Partners
We may share information with marketing and advertising partners to provide personalized advertising and measure marketing performance.
Customer-Directed Sharing
We may disclose information when you request us to do so, such as when shipping products or integrating with social media services.
Corporate Affiliates
Information may be shared with affiliated companies within our corporate group.
Business Transfers
In the event of a merger, acquisition, asset sale, financing, restructuring, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable confidentiality obligations.
Legal Compliance
We may disclose information when required by law, to comply with legal processes, or to protect our rights or those of our customers.
Third-Party Applications and Integrations
Our store may use third-party applications and integrations that support store functionality, marketing, analytics, or order fulfillment. These providers may process personal information on our behalf and are required to use it only for the services they provide.
Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information in order to provide and improve the Services.
Information submitted through the Services may be transmitted to Shopify and its service providers located in various countries.
To learn more about how Shopify uses personal information, please review Shopify’s Privacy Policy:
https://privacy.shopify.com
Third-Party Websites and Links
Our Services may contain links to websites operated by third parties. We are not responsible for the privacy practices or security of those websites. Users should review third-party policies before submitting personal information.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If we learn that a child has provided personal information, we will take steps to delete such information.
Security and Retention of Your Information
We implement reasonable security measures to protect personal information, but no system can guarantee complete security.
We retain personal information only for as long as necessary to:
• fulfill the purposes described in this Privacy Policy
• maintain business records
• comply with legal obligations
• resolve disputes
• enforce agreements and policies
Your Rights and Choices
Depending on where you reside, you may have rights regarding your personal information including:
Right to Access
You may request access to the personal information we hold about you.
Right to Delete
You may request that we delete your personal information.
Right to Correct
You may request corrections to inaccurate information.
Right of Portability
You may request a copy of your personal information.
Right to Opt-Out of Targeted Advertising
You may request that your personal information not be used for targeted advertising.
You may also enable the Global Privacy Control signal through your browser:
https://globalprivacycontrol.org
We do not discriminate against individuals who exercise their privacy rights.
To exercise your rights, contact us using the information below.
Managing Communication Preferences
You may opt out of marketing emails at any time using the unsubscribe link in the email. Even if you opt out of marketing communications, we may still send service-related messages regarding your orders or account.
Complaints
If you believe we have improperly processed your personal information, you may contact us. Depending on where you reside, you may also file a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred to and processed in countries outside your country of residence. When required by law, we rely on approved data transfer mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised date.
Contact
If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us:
Tree of Life Grocers
support@treeoflifegrocers.com
Mailing Address:
ATTN: Mia Pruitt
355 S Grand Ave
Suite 2450
Los Angeles, CA 90071
United States